FAQ
Frequently Asked Questions
Here, we’ve answered some of the most common questions about our natural food products, ingredients, and ordering process. Some details may vary depending on your specific needs or location, so if you don’t find what you’re looking for, please refer to the contact details below.
What types of products do you offer?
At exotic, we pride ourselves on sourcing high-quality natural foods. our range includes ingredients such as flours and grains, nutritious seeds, and our signature collection of gourmet flavoured nuts.
How can i place an order?
Ordering is easy! you can shop directly on our website—just browse our collections, add your favourites to your basket, and checkout as usual.
prefer a more personal touch? feel free to call us on +44 (0) 7504 597123 or email info@exoticpistachios.com to place your order.
please note we sell our snacks and ingredients in boxes only.
What payment methods do you accept?
We accept all major credit and debit cards (visa, mastercard, american express), along with paypal and apple pay for your convenience.
How do i open a trade or credit account?
Opening an account with exotic is straightforward. whether you’re in the trade or buying in bulk, we offer flexible payment options and credit terms (subject to form completion and credit checks). contact us or fill out this form to get started.
Where will my order be delivered?
We offer nationwide delivery on all orders.
Do you ship internationally?
Yes, we do!
for international customers, we offer international shipping on an ex-works basis (delivery not included). please contact us to discuss your order.
What is your returns policy?
We want you to be 100% satisfied with your order. if you’re not completely happy with your purchase, contact us within 5 days to request a return or exchange. for full details, view our [returns policy].
Are your snacks allergen-free?
Some of our products are produced in facilities that handle nuts, dairy, and other common allergens. please refer to the product pages for specific allergen information or reach out to us directly if you have concerns.
How are your snacks packaged?
Our snacks are currently sold in bulk packaging. we’re actively working towards making all our packaging 100% recyclable—watch this space!
Can i customise my own snack mix or flavour?
We love innovation! call us to discuss your idea—we’ll see what we can do.
note: product range may vary depending on availability and seasonal sourcing. so if you’re looking for a specific item that’s not listed on our website, feel free to get in touch. we’re always happy to explore sourcing options or custom requests.
Where can i find nutritional information?
Nutritional details are listed on each individual product page. for specific dietary questions, don’t hesitate to contact us.
If you want to collect the order you are more than welcome. you will have to call or email us after placing the order so that we can confirm the day and time of when the goods will be ready for collection.
we are certified member of the BRC Global Standard
