PRIVACY POLICY
EXOTIC LTD. RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING YOUR PERSONAL DATA. THIS PRIVACY POLICY EXPLAINS HOW WE HANDLE YOUR PERSONAL DATA WHEN YOU VISIT OUR WEBSITE, CONTACT US VIA PHONE OR EMAIL, OR ENGAGE WITH US IN PERSON. IT ALSO OUTLINES YOUR PRIVACY RIGHTS AND HOW THE LAW PROTECTS YOU.
IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY POLICY
This privacy policy gives you information on how Exotic Ltd. collects and processes your personal data through your use of this website or through your interactions with us by phone, email or in person.
We do not intentionally collect personal data from individuals under the age of 18.
This privacy policy supplements other notices and privacy policies and is not intended to override them.
CONTROLLER
Exotic Ltd. is the controller and responsible for your personal data (referred to as “Exotic”, “we”, “us” or “our” in this policy).
CONTACT DETAILS
Full name of legal entity: Exotic Ltd.
Email: info@exoticpistachios.com
Postal address: 195 Loxley Road, Stratford-upon-Avon, CV37 7DU, United Kingdom
Phone: +44 (0) 7504 597123 / +44 (0) 1789552555
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns first.
CHANGES TO THIS PRIVACY POLICY
We regularly review and update this privacy policy to reflect any changes in our practices, services, or legal obligations. Please revisit this page periodically to stay informed about how we are protecting your data.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, plug-ins, or applications. Please be aware that by clicking these links, you may be allowing those third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any personal data.
THE DATA WE COLLECT
We may collect, use, store, and transfer various types of personal data about you, including:
• Identity Data: Includes your name, username or similar identifier, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details.
• Transaction Data: Includes details about payments to and from you and your purchase history.
• Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology used to access our website.
• Profile Data: Includes your username and password, preferences, feedback, and survey responses.
• Usage Data: Includes information on how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences for receiving marketing and communications from us and our third parties.
We may also collect aggregated data, such as statistical or demographic data, which is not considered personal data unless it can be used to identify you.
We do not collect any special categories of personal data (such as information about your health, race, religious beliefs, or sexual orientation) or data about criminal convictions or offences.
IF YOU CHOOSE NOT TO PROVIDE PERSONAL DATA
If you fail to provide data necessary for us to fulfil a contract with you or to comply with a legal obligation, we may not be able to provide certain goods or services. We will notify you if this is the case.
HOW WE COLLECT YOUR DATA
We collect data in the following ways:
• Direct interactions: You may provide data by filling in forms, placing orders, or contacting us by phone, email, or in person.
• Automated technologies: As you interact with our site, we may collect technical data through cookies and other tracking technologies.
• Third parties: We may receive data from payment processors, delivery partners, or analytics providers.
HOW WE USE YOUR DATA
We will only use your personal data where the law allows us to. Most commonly, we use it:
• To fulfil a contract with you
• When it is necessary for our legitimate interests (and your rights do not override those interests)
• To comply with legal or regulatory obligations
Marketing communications
If you have made a purchase or requested information from us, we may send you marketing messages—unless you opt out. We will always seek your consent before sharing your data with third parties for marketing purposes.
Opting out
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at info@exoticpistachios.com
SHARING YOUR PERSONAL DATA
We may share your data with:
• Third-party service providers (e.g., website hosting, payment processing)
• Professional advisors (e.g., legal, financial)
• Regulatory bodies (e.g., HMRC)
• In the event of a business sale, merger, or restructuring
All third parties are required to handle your data lawfully and securely.
INTERNATIONAL DATA TRANSFERS
We currently do not transfer your personal data outside of the UK.
KEEPING YOUR DATA SAFE
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, or misuse. Access is limited to staff and third parties who have a legitimate need to know.
HOW LONG WE KEEP YOUR DATA
We will retain your personal data only as long as necessary for the purposes for which we collected it, including for legal, regulatory, tax, and accounting requirements. Typically, this is for a period of six years after you cease being a customer.
In some cases, we may anonymise your data for statistical or research purposes, in which case it may be used indefinitely without further notice.
YOUR RIGHTS UNDER DATA PROTECTION LAW
You have the right to:
• Request access to your personal data
• Request correction of any inaccurate or incomplete data
• Request erasure of your data
• Object to how we process your data
• Request restriction of processing
• Request data portability
• Withdraw consent (where applicable)
To exercise any of these rights, please email us at info@exoticpistachios.com.
GLOSSARY
Legitimate interest – Our interest in conducting and managing our business to offer the best service in a secure way.
Performance of contract – Processing your data as required to fulfil our contract with you.
Legal obligation – Processing data where necessary for compliance with a legal requirement.
For further information, please contact us at info@exoticpistachios.com.
If you want to collect the order you are more than welcome. you will have to call or email us after placing the order so that we can confirm the day and time of when the goods will be ready for collection.
we are certified member of the BRC Global Standard
